COVID-19 FAQ's

Below are some of the frequently asked questions about a visit to the Museum and our Covid-19 measures.
If you cannot find the information you are looking for, please contact us at museum@charnwood.gov.uk


What are your opening hours?

We have changed both our opening times and days to ensure that thorough cleaning can take place; we will be open Tuesday to Saturday 10am – 4pm and Sundays 1pm - 4pm. The last admission will be 15 mins before closing at both sessions.

Do I need to book?

You do not need to book; you may be asked to wait before entering by a member of Museum staff at busy times.

Will all areas be open?

Our Changing Room area will remain closed for the foreseeable future and we are reviewing how this space can be used.

On gallery interactives and activities will gradually return as resources allow.

Do I need to wear a face covering?

We are asking visitors that if they are able to do so, please continue wearing a face covering at the Museum especially during busy periods. We know that some of you will not want to do that and that's ok, we just ask you to respect those that do so that everyone can enjoy their visit.
Staff will continue to wear face coverings whilst on duty for the foreseeable future.

What safety measures are in place?

We are asking all visitors to be respectful of others space whilst in the Museum

Hand sanitiser points are available for your use whilst in the Museum, however we encourage to also bring your own.

Additional cleaning procedures have been introduced to ensure that we remain Covid-19 secure.

Additional staffing has been introduced, staff will be wearing visors and be at designated points throughout the building if you have any questions.

Sterilized styli and magnifying glasses will be available for visitors to use on touch screens and interactives. There will also be some cleaning equipment in place for your use on some interactives.

Do I need to leave my contact details for Test and Trace?

It is no longer mandatory for us to take contact information for all visitors aged 16 and over for NHS Test and Trace.

For all visitors with the NHS Covid-19 App, a QR Code will be available for you to scan. For visitors without the app, you can still leave contact details of all appropriate members of your group at the entrance. This information will be securely stored for 21 days and then destroyed. It will only be used if we are notified by the NHS Test and Trace system that someone who has recently tested positive has visited the Museum. We will then contact the people who visited on the same day to let them know.

Is the cafe open?

Queen's Park Café is open, and can be accessed from the Museum.

Will there be toilets available?

Yes, now that the Museum and Café are no longer separated, our main toilets will be open for Museum and Café visitors.
These toilets will be cleaned regularly, and all contain hand washing facilities as well as hand sanitiser.

Do you have workshops and events on?

Our workshop programme will return in October half term, but we will be running our gallery games as usual during the Summer.

We have a range of activities online that you can do at home and we will be posting games on our website that you can download before visiting the museum and either print off or complete on your personal device.

What if I want to bring a group or a school to visit?

If you would like to bring a group on a visit to the Museum, please telephone on 01509 233754 or email museum@charnwood.gov.uk

We are currently unable to host any group visits out of hours.