COVID-19 FAQ's

COVID-19 FAQ's

COVID-19 FAQ's

Below are some of the frequently asked questions about a visit to the Museum and our Covid-19 measures.
If you cannot find the information you are looking for, please contact us at museum@charnwood.gov.uk


What are your opening hours?

We have changed both our opening times and days to ensure that thorough cleaning can take place during the day; we will be open Wednesday, Thursday, Saturday and Sunday 10am – 2pm. The last admission will be 30 mins before closing at both sessions. These opening times and sessions will change for school holiday periods and as restrictions are lifted, so please check our website before making a visit.

Do I need to book?

You do not need to book; we will be operating a queueing system where small groups will be admitted entrance about every 15minutes. We have decided to do this to remain as accessible as possible although we will be continually reviewing this system and may change to a booking system in the future if it is deemed necessary.

Will all areas be open?

Some of our interactives and gallery spaces are temporarily closed as a result of Covid-19, but this will be reviewed as guidance is updated.

Do I need to wear a face covering?

In line with government guidance, all visitors aged 12 and over without an exemption are required to wear a face covering when visiting the museum. More information and guidance about face coverings and exemptions can be found here

What safety measures are in place?

We are asking all visitors to remain 2m apart from other groups whilst in the museum. There is a one-way route around the building, and you will exit on to Granby Street via our side entrance; there will be footprints and other signage highlighting the route.

Groups of no more than 6 people will be admitted at short intervals of about every 15 minutes. If there are more than 6 people in your 'bubble' you will be asked to split into smaller groups. Visits will be limited to 20-30 minutes duration although you can re-join the queue and come back.

Hand sanitiser points are available for your use whilst in the Museum, however we encourage to also bring your own.

Additional cleaning procedures have been introduced to ensure that we remain Covid-19 secure.

Additional staffing has been introduced, staff will be wearing visors and be at designated points throughout the building if you have any questions.

Sterilized styli and magnifying glasses will be available for groups to use on touch screens and interactives. There will also be some cleaning equipment in place for your use on some interactives.

Why do I need to leave my contact details for Test and Trace?

It is a legal requirement for us to take contact information for all visitors aged 16 and over for NHS Test and Trace.

For all visitors with the NHS Covid-19 App, a QR Code will be available for you to scan. For visitors without the app, contact names and telephone numbers of all appropriate member sof your group will be asked for and recorded on a daily sheet. This information will be securely stored for 21 days and then destroyed. It will only be used if we are notified by the NHS Test and Trace system that someone who has recently tested positive has visited the Museum. We will then contact the people who visited on the same day to let them know.

Is the cafe open?

Queen's Park Café is open, but you will not be able to access it from the Museum. You will need to use the main café entrance if you wish to use the facility.

Will there be toilets available?

Limited accessible toilets are available at the far end of the building (a different location than usual) and can only be accessed by queueing for entry and following the one-way system which you will not be able to jump or overtake. These toilets will be cleaned regularly, and all contain hand washing facilities as well as hand sanitiser.

Do you have workshops and events on?

As soon as workshops are able to take place, we will post details on our website here

We have a range of activities online that you can do at home and we will be posting games here that you can download before visiting the museum and either print off or complete on your personal device.

What if I want to bring a group or a school to visit?

We are currently unable to host school visits; as soon as we can, we will post details on our website here

We are currently unable to host any group visits out of hours.

If you would like to bring a group on a visit to the Museum, please telephone on 01509 233754 or email museum@charnwood.gov.uk